Utilities

Verizon Service. During this unprecedented period challenging the world’s health and economy, Verizon announced today, for the next 60 days, they will waive late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus. In addition, the company will not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by the coronavirus. For more information, click here.

Eversource: Eversource has been monitoring COVID-19 closely and is working proactively to address the concerns of its employees, customers and the communities we serve with one overarching goal: to ensure we continue to provide the safe, reliable and essential service that customers need during this unprecedented time. To decrease any financial hardship our customers are facing due to the COVID-19 pandemic, Eversource has postponed disconnections for nonpayment for residential and business customers across its electric, natural gas, and water operations.

National Grid. National Grid has implemented additional steps to protect customers and employees during the COVID-19 pandemic while continuing to ensure the safe, reliable delivery of electricity and natural gas across its Massachusetts, New York and Rhode Island service areas. On March 13 it temporarily suspended collections-related activities, including service disconnections, to lessen any financial hardship caused by the COVID-19 pandemic. Additional information on National Grid’s pandemic preparedness and a customer Q&A can be found here.